Faq

1. What is Keumy?

Keumy is an online store based in Australia, offering a curated collection of high-quality Korean skincare products, shipped straight to your door.
Yes! We deliver all over Australia, including rural areas. Standard delivery times are 3–7 business days.
We offer free shipping on all orders over $75. Orders under $75 have a flat-rate shipping fee of $12.
Orders are usually packed and dispatched within 1–2 business days. Delivery times vary by location but generally take 3–7 business days within Australia.
Absolutely! Once your order is dispatched, you’ll receive a tracking number via email so you can follow your delivery in real time.
Yes. All our products are 100% authentic and sourced directly from trusted Korean suppliers.
Most of our products are gentle and suitable for sensitive skin, but we recommend doing a patch test and checking the ingredients before use.
We’re sorry that happened! Please contact us within 48 hours of delivery with photos of the item, and we’ll sort it out quickly.
Due to hygiene reasons, we don’t accept returns on skincare products unless they are damaged or incorrect. Please read our Returns Policy for full details.
Just head over to our Contact Us page and fill out the form. We’ll get back to you within 24–48 hours, Monday to Friday.

Still Have Questions?

Still need help? Fill out the form below and we’ll get back to you soon.